FAQs
Product Information
Q: Does the wood have protection against water and daily wear and tear? A: Yes, we apply clear coats of protection to the wood and the paint to protect the phone case agaisnt scratches and make them waterproof as well.
Q: Are your products made from sustainable materials? A: We are committed to sustainability and environmental responsibility. Many of our products are made from eco-friendly materials, such as cherry wood and walnut wood. For more information about the materials used in specific products, please refer to the product description on the product page.
Q: Do you offer customization or personalization options? A: Yes, we offer customization or personalization options for select products. Please check the product description or contact our customer support team for more information on customization options and pricing.
Ordering & Shipping
Q: How long will it take to receive my order? A: We typically process and ship orders within 1-3 business days. Delivery times vary depending on your location and the shipping method selected at checkout. You can track your order using the tracking number provided in your shipping confirmation email.
Q: Do you offer international shipping? A: Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination. Please refer to our Shipping Policy for more information.
Returns & Exchanges
Q: What is your return policy? A: We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you may return it within 30 days of receipt for a full refund or exchange. Please see our Returns Policy for detailed instructions on how to initiate a return.
Q: How do I exchange an item? A: To exchange an item, please contact our customer support team with your order number and the details of the item you'd like to exchange. We'll provide you with further instructions on how to proceed.
Account & Technical Support
Q: I'm having trouble logging into my account. What should I do? A: If you're experiencing difficulties logging into your account, please try resetting your password using the "Forgot Password" link on the login page. If you continue to experience issues, please contact our customer support team for assistance.
Q: How can I contact customer support? A: Our customer support team is available to assist you via email at [email address]. Please allow 1-2 business days for a response. For urgent inquiries, you can also reach us by phone at [phone number] during our business hours.
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